1. Write a complaint letter expressing your dissatisfaction with the customer service of a reputable hotel.
Kathmandu -1, New Road
Kathmandu, Nepal
2078-04-20
To,The Manager
The Everest Hotel Kathmandu Nepal.
Subject: A complaint letter on customer service.
Dear Sir,
I would like to express my disappointment with your unsatisfactory level of service. I have this misfortunate situation of complaining against your hotel. My family and I had the misfortune of staying at your hotel from 2078-3-7 to 2078-3-10 in room number 222: During our stay, we encountered several unsatisfactory service levels that I think you should know of and hopefully do something about. First, it took more than an hour to check us in even though we had a confirmed
reservation. Why it took so long is beyond my understanding. When I asked the reception staff about the reason for the delay, they said it was because the previous guests checked out late! Well, that is not my problem. Second, when we entered the room the beds were not properly done, our mini-bar was
empty and the bathrooms were still dirty. I wonder what do the house cleaning people at your hotel do exactly to prepare the rooms for the next guest. Do they have a checklist or do they just randomly go through stuff? Third, I never found the room service prompt action to take and fetch the order with the fast delivery system.
These are a few examples. I hope you agree with me that this type of service is on many levels. It is not the kind of treatment I would have expected from a five-star hotel of your state and caliber. I am very disappointed in I would like to hear your thoughts about my complaint and the steps that you are willing to take to prevent such incidents in the future.
completely unacceptable at this bitter experience.
Yours sincerely.
Signature
Govinda Niroula
2. Write a short notice on the behalf of the management of the Hotel Everest to the public mentioning that the hotel would remain closed due to COVID-19.
Hotel Everest
New Baneshowar, Kathmandu-17, Nepal
NOTICE
22nd Apr. 2020
Closing on Lock Down
To follow the government announced the whole country is under lockdown. And we are not the exception. It is known to all that to maintain the physical distance in the COVID-19 pandemic crisis; we are going to remain closed until further notice. We expect all to stay indoors and stay safe. We are extremely sorry for the inconvenience. Thank you.
Manju Sharma
Director
3. write a notice published by an office that is going to organize a blood donation program in the office premises.
Dairy Development Committee
Lainchour, Kathmandu-18, Nepal.
NOTICE
April 21st, 2020.
BLOOD DONATION PROGRAMME
With the spirit of humanitarian help, our institution is going to organize a blood donation program. We are suffering from the pandemic Corona Virus COVID-19. In this crisis, the medical field is in the great crisis of the blood in its blood bank. To support the needy and to fight against the crisis, we have to make our joint hands together. So all interested participants are invited to the
Venue: Organization Programme Hall
Date & Time: 23rd Apr. 2020. 11: am onwards
Jeevan Sharma
Director
4. Write a memo telling how to communicate effectively.
Memo
To The employees
From Manohar Gurung
Date May 5, 2020
Subject Communicate effectively
In response to the "Employee Monitoring System". I am interested to point out some effective ways of making communication effective. I point out some effective ways of making communication effective. I have my some personal interests to points out about writing effective messages
- Provide practical information.
- Give facts rather than vague impressions
- Present information in a concise, efficient manner
- Clarify expectations and responsibilities
- Offer compelling, persuasive arguments and recommendation
Summary: in business communication, conveying the message in a short, precise, and exact way is our target. What we want to convey should be well grasped by the readers. It should draw attention rather than create aloofness. The readers always desire to get I things in a precise and clear way but not beating about the
bush
Manohar Gurung
Director
5. Write a short memo made by an organization to its staff about the maintaining-smoking zone.
Memo
To. All employees
From: Chandra Kantra Sharma
Date: 2077-3-21
Subject: Maintaining a non-smoking zone
As our country Nepal has entered into the new governance policy of Federal Republic, our city Kathmandu belongs to the province number three and it has mandated that employers "shall adopt, implement and maintain a written smoking policy which shall contain a prohibition against smoking in rest room and infirmanies